Comments on: Bally Fitness Locker Room Theft – Another Reason to Exercise at Home

By: Steven

Steven — Tue, 08 Mar 2011 05:04:26 +0000

I think it is really hard to catch the person unless the gym employ a cleaning staff who stays inside the locker room 24/7 because the locker room is the easiest place to happen with the crime sence as they cannot install camera there by law. i also expereince one time that i see poo in the shower 3 times that’s why we cannot blame the fitness club for doing nothing. indeed, they can’t do anything but sign saying that they are not responsible for any item missing. in this case, what are the good suggestion for loss prevention at the gym change room???

By: Eric

Eric — Sun, 26 Dec 2010 03:40:17 +0000

Fun to read this synopsis of bankruptcy, controversy, and investigations:

http://en.wikipedia.org/wiki/Bally_Total_Fitness#Bankruptcy

By: Mike

Mike — Fri, 17 Dec 2010 18:14:15 +0000

It seems that the same thing happened to me while at the Rockville Centre, NY Bally’s on the evening of 12/15/10. I went to the gym in the late evening, worked out for approximately one hour and returned to my locker which at first, appeared to be secured. Upon opening my master, combination lock, I found my cell phone (Iphone) and money ($40) missing from my wallet. I reported the incident to the sales associate and insisted on an incident report, which he completed but refused to furnish a copy of. He advised me to call the general manager in the morning but discouraged me from calling the police because it was closing time. I left the gym and reported the crime immediately to the Rockville Centre Police Department that same evening and was told that this was a recurrent problem at that gym but the likelihood of recovering my lost articles was very slim. I called the general manager in the morning and was advised of their “no liability” policy for member property. I demanded the corporate number and was referred to their claims division where I was again advised of their “no liability” policy. I advised them of my intention to consider legal action against the gym & Ballys at which point the claims representative offered to initiate a claims request on behalf of Bally.
At this time, I am still awaiting an outcome decision from Bally’s claims division but may pursue legal action if not satisfied with the outcome.

Bottom line……..do not allow yourself to be victimized because of Bally’s failure to ensure a safe and secure environment for its members. Just because you acknowledge their policy does not mean that you waive all your rights to a safe and secure setting as a consumer.

By: Kathy

Kathy — Thu, 24 Jun 2010 17:28:24 +0000

The same thing happened at the YMCA – Lakeview Chicago, the staff DID NOTHING!!5 Lockers were broken into ALL of my sons things taken, car keys, cc, laptop, cell – everything and all they could say is, We close in 15 mins. NO ONE CARES AT THE YMCA – That should be their mantra – They closed and left him standing on the street corner w/ nothing. I’m down in Florida getting a locksmith to unlock his car for the valet key. The risk manager and operations manager spoke in direct conflict. This I FIND APPAULING !!! Oh, it was a combination lock that was opened and locked back up, so when he opened it it was empty. The LACK OF CARING by the YMCA to stop this is even more Disappointing!!

By: Chad Cloman

Chad Cloman — Mon, 17 Aug 2009 04:05:11 +0000

It's a bit late now, but reporting these types of things to The Consumerist will get action when normal channels fail. Companies have found that having their poor customer service posted on a major website is not good.